Shipping & Delivery
We send all of our orders with either Australia Post or Courier (TNT, Startrack, Fastway) to ensure the most effective and quickest delivery of your order anywhere in Australia.
Do you ship to PO Boxes or Parcel Lockers?
We cannot ship wholesale orders to PO Boxes.
What happens if I’m not home when my order is delivered?
For privacy reasons we require a signature upon delivery. If no one is available to sign for your parcel, it will be taken to your closest depot. A redelivery or pickup card will be left for you, letting you know where to pick up your parcel from. You can see the status/location of your order with the tracking details provided via email.
Do you ship internationally?
At this stage Glass Bongs ships nationwide across Australia. We also export internationally to Canada, US and the UK. International Shipping requires a signature with delivery estimated for (7 - 14 Days).
Any attempt to use a third party to carry out export or international freight forwarding services is done so at the buyers own risk. Any customs fee's or charges are the responsibility of the buyers under all circumstances.
Moreover, any attempt to export products that are prohibited in your state or country are done so at the buyers own risk. We will not be liable for any items that are confiscated by customs.
I paid for Express Shipping, why is my order being sent via Courier?
Some of our products are considered "dangerous or flammable goods" and therefore cannot be air freighted. If this is the case, we will send your order by road via Courier.