FAQ

First, you must register for an account. Once your account is approved, you will gain access to our catalogue. Place items and quantities in your cart and checkout. You will be prompted with our bank transfer details to complete your transaction. You have 3 business days to complete your bank transfer or your order will be cancelled.

Yes. Our minimum spend is $500.

Maybe. If you need to cancel your order, please contact us at wholesale@glassbongs.com.au immediately. We cannot guarantee an order cancellation after your order is placed.

Maybe. If you need to update your order, please contact us at wholesale@glassbongs.com.au immediately. We cannot guarantee changes to your order after your order is placed.

Maybe. If you need to change your shipping address, please contact us at wholesale@glassbongs.com.au immediately. We cannot guarantee changes to your shipping address after your order is placed.

There are a number of reasons why a discount code may not work. These include:

• Some of our products are custom made and have been meticulously set at a price to account for the design and manufacturing process for that specific product.
• Sale items, bundles, vaporizers and gift cards are excluded from discounts as these are already competitively discounted.
• Pre-sale products are also excluded from any discounts, as these have been discounted at an exclusive pre-sale price for customers before being set to full price once the product is stocked at our warehouse.
• If we are running a storewide sale you may not be able to add another sale as you would already have a better discount combination.
• Discounts cannot be applied to any bundles as these are bundled together at a discounted price. 

Contact us at wholesale@glassbongs.com.au if your discount code is still not working.

Once your order and bank transfer are complete, you will receive an order confirmation with a package tracking link to your carrier’s website. Click the link to track your order. Alternatively, you can log in to your account and access the tracking link via your orders.

Yes. Spend over $1,000 and we will send your order Australia-wide for free.

Yes. All orders made before 12pm AEDT (Monday - Friday) will be packaged and sent to your chosen carrier the same day.

Maybe. It depends on where your package is being sent, when you order and which shipping carrier you choose. To increase your chances of receiving your package fast, we recommend ordering early in the week and choosing Australia Post Express.

Note: All orders made before 12pm AEDT (Monday - Friday) will be packaged and sent to your chosen carrier the same day.

Orders $500 - $999

• Standard: $35
• Express $85

Orders Over $1,000

• Standard: Free
• Express: $85

The below are estimates and your package may arrive faster.

• Standard: 5 - 14 days
• Express: 2 - 7 days

Note: All orders made before 12pm AEDT (Monday - Friday) will be packaged and picked up by your chosen carrier the same day for a fast and quick delivery. All packages require a signature upon delivery for security reasons

We ship to all states and territories in Australia. We only ship to legitimate business addresses. We do not ship to residential addresses, PO Boxes or parcel lockers. All packages require a signature upon delivery for security reasons.

Note: Glass Bongs Australia Wholesale is not responsible for items purchased that don't comply with your state's laws and regulations. All our transactions are conducted in the Australian Capital Territory (ACT). You assume full responsibility and release us from any liability in relation to where your purchases are shipped. You must be over the age of 18 years to purchase from Glass Bongs Australia Wholesale. We encourage those users under the age of 18 to exit this website immediately. We sell to customers in the Australian Capital Territory only. Each Australian state and territory has its own laws regarding the use and ownership of some smoking products. It is the customer's responsibility to adhere to their local laws. Glass Bongs Australia Wholesale is not responsible for customer's contravening these laws. By purchasing a smoking product from this site you agree that it will only be used for legal purposes.

No. We only ship to legitimate business addresses.

Yes. All our packages are discreet. No information regarding the contents or Glass Bongs Australia Wholesale is visible on the outside of the box.

No. To eliminate parcels going missing, damaged or stolen in transit, signatures are required to track all orders from our warehouse to you. If you are not at your business address to sign for your parcel, it will be sent to your nearest Australia Post office. If shipped with a courier, they will be in touch with you directly to arrange re-delivery.

We always require a signature upon delivery to prevent missing, damaged or stolen parcels. If a parcel is undeliverable or no one is at your business address to sign for your parcel, it will be taken to your closest Australia Post office or depot for collection. A card will be left advising where you can pick your parcel up from. Alternatively, you will be contacted by phone, SMS or email from the courier with further instructions. You can see the status and location of your order with the tracking details provided via email.

We are not responsible for consignments being returned to sender if you have not collected them or arranged redelivery with the courier.

Contact us if you did not receive your original shipping confirmation email and we will resend it to you.

Bank transfer is the only payment option we offer. You will receive our bank transfer details during the payment process and on your order invoice. Payment must be made within 3 business days or your order will be cancelled. Orders won’t be dispatched until your bank transfer is complete.

When you make your order, you'll be provided with our bank transfer details via the checkout screen and on your order invoice. Log in to your bank and transfer the total amount via the bank details provided. Payment must be made within 3 business days or your order will be cancelled. Orders won’t be dispatched until your bank transfer is complete.

Please contact us at wholesale@glassbongs.com.au immediately. Our customer service team will be in touch ASAP to resolve the issue for you.

Returns or exchanges will only be accepted if you have received an incorrect or damaged item. You must contact us within 7 days of your parcel being delivered.

If you have a damaged or incorrect item, contact us at wholesale@glassbongs.com.au with photo or video evidence of what was received and we will contact you for further action. Ensure you thouroughly inspect all your products for breakages, faults or incorrect and missing items beore use.

If you do not report any problems about your item within seven days of your parcel being delivered, we assume you received it without damage and it is in working order.

We take no responsibility in providing refunds, exchanges or credit for items you damaged yourself after the fact. We also cannot accept returns for items that have been used.

We apologise if you received a product that was broken in transit, is faulty or is incorrect. Despite our diligence with packing, we cannot fully prevent breakages.

Contact us at wholesale@glassbongs.com.au within 7 days of your parcel being delivered with a photo or video of what you received, the box it came in and the address label.

Please do not use the item and don't attempt to fix it. We cannot accept returns for used or repaired items. There are zero exceptions to this rule - it's against federal law.

If you have received a faulty product and a replacement is not available, you should expect to receive your refund within a week of returning your order to us. This time period includes the transit time for us to receive your return from the shipper (5 - 10 business days), the time it takes us to process your return once we receive it (3 - 5 business days), and the time it takes your bank to process our refund request (3 - 5 business days).

To register for an account, you must provide the following details during the registration process:

• Name of business
• Business URL
• ABN
• Business email
• Business phone
• Trading location and address
• Shipping and billing address

Visit My Account and register your personal and business details.

Creating an account is a requirement for accessing our catalogue and prices. You cannot place an order until your account is registered and approved by us.

Yes. Log in and go to your account dashboard. Click 'My Details'. Once edited, click 'Update Address'. Any incorrect details are the customer's responsibility. Ensure your details including postal address are correct before placing an order.

Visit My Account and click 'Forgot Your Pasword?'. Enter your email and we will send you an email with instructions on how to reset your password.

Yes. Log in to your account and you will see every one of your orders. You can view each order, when it was placed, the payment status and your tracking number and link. You can also reorder the exact same order by clicking 'Re-Order' within this page. 

Yes. Log in to your account and you will see all your orders. Click the 'Re-Order' button and you will be taken directly to a cart prefilled with these items. 

Note: If you reorder and your products are not in stock, they will be removed from your cart. You can only reorder products that are currently in stock. If you would like to be notified when an out of stock item returns, please visit the specific product page and click 'Notify Me When Available'. Or, contact us for more information.

Glass Bongs Australia Wholesale is a leading provider of high-quality bongs and smoking accessories, offering a diverse range from basic to unique styles. We also stock a variety of parts, handheld pipes, cleaning solutions, grinders, and other smoking essentials from trusted brands. With our exceptional service, prompt dispatch, free shipping on orders over $1,000, and secure packaging, we aim to enhance your business and cultivate customer loyalty. Register or log in for access to our comprehensive inventory.

Yes. Since 2017, Glass Bongs Australia Wholesale has fulfilled the needs of thousands of smokers across all of Australia and have grown into the country's leading online shop for bongs, papers and smoking accessories. We have over thousands of five-star reviews and continue to maintain a great reputation in the Australian smokeshop scene than any other online store. We are well established and have a relationship with some of the world's biggest and best names in the industry. We are committed to providing the highest quality smoking products on the market at the lowest prices. We also pride ourselves in providing exceptional customer service.

Yes. If you find an identical product with a competitor, we will either match it or beat that price. We strive to provide the highest quality and most affordable range of smoking products on the market. When comparing the quality of glass with our competitors, please be sure to ask for the weight or thickness of the glass to ensure that you are getting the best possible value for your money. Contact us if you've found a product to price match and we will get back to you ASAP.

Visit Privacy Policy for more information.

Visit Terms Of Service for more information.

Complete this form or email wholesale@glassbongs.com.au and we'll respond to your message as soon as possible. Our office hours are Monday - Friday (8:30am - 4pm AEDT), so you can expect a response during this time.